Refund Policy
Effective date: August 12, 2026
At Womens Casual Rompers, we want you to be completely satisfied with your "Sleeveless Wide-Leg Romper." If for any reason you are not, we offer a straightforward return process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@womenscasualrompers.com. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The timing of the credit appearing on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items marked as final sale or clearance.
- Personalized or customized items.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Items that pose hygiene concerns (e.g., intimates, swimwear if the hygiene liner is removed or tampered with).
6. Damaged or Defective Items
If you receive a damaged or defective "Sleeveless Wide-Leg Romper," please contact us immediately at support@womenscasualrompers.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at our discretion. We will cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item. This ensures you get the item you want quickly and efficiently.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@womenscasualrompers.com.